Refund policy

# Refund & Return Policy: A Sophisticated Resolution **Date: April 22, 2026** At **PawKidoo**, we understand that even the most carefully curated selections may occasionally require adjustment. Our return process is designed to be clear, fair, and conducted with the utmost sophistication. ### 1. The Reconsideration Period Should a selection fail to meet your expectations, you have **30 days** from the date of receipt to signal your desire for a return. We ask that the item remains in its original, "medical-grade" condition—unworn, unused, and with all seals intact. ### 2. Hygiene and Biological Safety Due to the health-centric nature of our Atelier, certain items (such as opened nutritional supplements or intimate grooming tools) are non-returnable. This is a non-negotiable protocol designed to protect the "sterile field" of our entire community. ### 3. The Resolution Process 1. **Signal Your Intent**: Contact the concierge at **returns@pawkidoo.com**. 2. **Review**: Our staff will review your request with professional speed. 3. **Dispatch**: Once approved, you will be provided with instructions for the item's return journey. 4. **Audit & Refund**: Upon arrival, the item will be audited. If it passes inspection, a refund will be issued to your original method of payment, minus any shipping and handling honorariums. ### 4. Exchanges If you wish to exchange one masterpiece for another, please follow the return protocol and place a new order. This ensures the most efficient use of your time and our resources. We handle every return with the dignity it deserves. Your satisfaction is the cornerstone of our reputation.